Write to us on WhatsApp at +1 (929) 614-9758, at any hour, every day of the year. Say your name and your booking reference if you have it, where you are, and what has happened.
An emergency means something that cannot wait for tomorrow while you are travelling:
- you are stranded, or a transfer or pick-up did not arrive
- a hotel will not honour your booking or you cannot get in
- you are ill or hurt, or lost a passport or documents
- a flight was cancelled and you need to get home
If anyone is in danger, call the local emergency number first, then write to us. For anything that can wait, use a support request and we answer within 24 hours.
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