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How to reach support and how fast we answer

Open a support request from Contact us, or from Support in your trip or partner workspace. You get a request number straight away and we answer within 24 hours. You can follow the conversation, add files and reply at any time.

You can also write to support@heyotravel.com. Please include your booking reference so we find your booking at once.

During a trip, for an emergency, write to us on WhatsApp at +1 (929) 614-9758, around the clock.

Checked 27 October 2026

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