Help Centre
Booking
Making a booking, finding it again, and reaching us.
- What to do in an emergency during your tripWrite to us on WhatsApp at +1 (929) 614-9758, at any hour, every day of the year. Say your name and your booking reference if you have it,…
- How to reach support and how fast we answerOpen a support request from Contact us, or from Support in your trip or partner workspace. You get a request number straight away and we…
- Where do I find my booking?Your booking reference is in the confirmation email and starts with HY. Open your booking with the reference and the email address you…
- How do I make a booking?Choose your trip, hotel, tour or transfer on our website, enter the travellers’ details and pay. You receive your booking reference…
- How can I contact you?On WhatsApp or by phone at +1 (929) 614-9758, or by email at info@heyotravel.com. Please include your booking reference if you have one.
- Can I reach you during my trip?Yes. Our team stays available throughout your trip for any help you need.
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