Legal
Privacy Policy
This explains what Heyo Travel collects when you ask us for something or book through this site, why each piece is collected, who it reaches and how long it stays. It describes what the platform actually does rather than what it might do.
- Last revised
- 9 September 2026
- Applies to
- heyotravel.com and bookings made through it
- Issued by
- MYDN GROUP LLC2125 Biscayne Blvd, Ste 204, Miami, FL 33137, USA
1. Who holds your data
MYDN GROUP LLC, 2125 Biscayne Blvd, Ste 204, Miami, FL 33137, USA, trading as Heyo Travel, decides what is collected here and why. Questions about anything in this policy go to info@heyotravel.com.
2. What we collect when you ask for something
A reservation or an enquiry collects the lead traveller’s name, an email address, a telephone number and anything you choose to write in the notes. Where a booking is for more than one person it collects a name for each of them, labelled adult or child, because a place is held under a name and a party of three arriving on two names is a booking the supplier cannot honour.
3. What a particular booking adds
Some bookings need one thing more, and only those bookings ask for it. A transfer that starts or ends at an airport asks for the flight number, so the driver can track the flight and still be there if it lands late. A journey or a day out where meals are included asks what you cannot eat, so the kitchen is told in advance. A stay asks roughly what time you arrive, because a room nobody claims is released.
4. Visa and tourist card applications
A visa application collects what the destination’s own authority requires on its form: given names and surnames as they appear on the passport, sex, date of birth, nationality, passport number and the country you are applying from, for each applicant. These are passed to the authority or its appointed processor to obtain the document you asked for, and they are not used for anything else.
5. Documents you send us
You can attach a file to the thread your reference opens: a passport page, an insurance certificate, a flight confirmation. PDF and common image formats are accepted. Files are stored privately, are not published anywhere, and are handed back only to the reference they were sent against.
6. How your booking is reached without an account
There is no account and no password. A booking is opened with two things: the reference beginning HY that we sent you and the email address it was sent to. A reference on its own is short enough to guess; the email address is not something a stranger has. If either is wrong the booking does not open, and neither is ever shown by the site to somebody who did not already have both.
7. Where it is kept, and who can reach it
Reservations and the messages about them are written to a private store that is not readable from the public internet. Inside Heyo Travel they are reached by the people coordinating your trip. They are not sold, not rented, and not passed to anybody for advertising.
8. Who else sees it, and why
The suppliers performing your services see what they need to perform them and no more: the hotel receives the rooming list and the arrival date, the ground operator receives the pick-up, the flight number and the passenger count, the guide receives the names on the departure and any dietary requirement. Our hosting and storage providers process data on our behalf under their own agreements. A visa authority receives an application because that is the point of making one.
9. The AI planner
The planner works from what you describe about a trip: places, dates, pace, interests. It is not given your booking record, your passport details or your uploaded documents, and it does not need them to suggest a route. Anything it produces is a suggestion until it is checked against a real supplier agreement.
10. Weather, maps and the rest of the page
The weather on a journey page is read for the places that route stops at, not for you, and nothing about you is sent to obtain it. The site stores your language and currency preference in your own browser. No advertising or cross-site tracking technology is used; if that ever changes, this policy changes with it and the date at the top of this page moves.
11. How long it is kept
Booking records are kept while the trip is being arranged and afterwards for as long as the accounting and tax obligations on the company require. Documents you uploaded for a particular booking are kept with that booking and go when it does. An enquiry that never became a booking is not kept indefinitely.
12. Your rights, and how to use them
Depending on where you live you may have the right to ask what we hold about you, to have it corrected, to have it deleted, or to object to a particular use. Write to info@heyotravel.com from the address the booking was made with, quoting the reference. Asking from the address on the booking is how we know it is you, which is the same check that opens the thread.
13. Children
Children travel on these bookings and their names and ages are collected as part of the party, from the adult making the booking. The site is not directed at children and we do not knowingly collect anything from a child directly.
14. Changes to this policy
When the wording changes, the date at the top of this page changes with it. A policy whose date is older than its text is worse than one with no date at all, so the two are kept together.