Legal
Terms & Conditions
These terms cover the Heyo Travel website and the reservations made through it. The commercial terms for a particular booking, including its price, its payment schedule and its cancellation conditions, are the ones shown with that booking and repeated on its confirmation.
- Last revised
- 20 October 2026
- Applies to
- heyotravel.com and bookings made through it
- Issued by
- MYDN GROUP LLC28 W Flagler Street, Suite 300B, #474, Miami, FL 33130, USA
1. Who you are contracting with
MYDN GROUP LLC, 28 W Flagler Street, Suite 300B, #474, Miami, FL 33130, USA trades as Heyo Travel. It is the entity named on every quotation, invoice and voucher we issue, whichever of our offices your enquiry reaches, and it is the party responsible for coordinating the services you book. Individual services are performed by the suppliers named on your confirmation: hotels, ground operators, guides and carriers.
2. What a price on this site is
Every price shown is calculated for the dates and the party you entered, at the moment you asked: from our own rates for journeys, days out, transfers and the hotels we contract directly, and from the live fare or room price for flights and every other hotel. When you book, the price is worked out again on our side from the same source, and if the two disagree by more than a rounding step the booking is refused and you are asked to reload rather than being charged a figure the page did not show you. The price you are charged is the price the page showed. Where a charge is paid apart from our price, such as a tax a hotel collects itself at check-in, it is named before you book. A visa fee includes the official fee (clause 15).
3. What happens when you book
A booking is made and paid for in one step, and you receive a reference beginning HY straight away. That reference is your booking: it holds your name, your dates and the amount paid, and it opens the record and the conversation on it. What still has to happen is confirmation with the supplier operating the service, and we do that immediately. In the rare case a supplier cannot confirm what was booked, we offer the nearest equivalent and, if you do not want it, refund you in full. We do not keep money for a service we cannot deliver. A journey departure and a day out on any one date each take up to 12 travellers, and one booking is for 12 at most. Days out are booked online at least 3 days ahead; for a sooner date, write to us and we will tell you what can be arranged. Journeys that visit Cuba depart from February 2027, and can be booked now.
4. How a card is taken, and where
A booking is paid by card at the checkout. There is no card field anywhere on this website: choosing a card hands you to our payment provider, a licensed European payment institution, and the card is entered on its pages and held by it. Heyo Travel never sees, stores or transmits your card number. Nobody here will ask you for card details by email or by telephone, and we never change our bank details by email. Where we agree a bank transfer with you, it goes to the account named on your booking and your invoice, and to no other.
5. When payment falls due
On booking. A booking is paid when it is made: by card on this website, or in the way agreed with our team for a booking made with them. The confirmation is the receipt for it. Above the most one card payment can be, the amount is paid at booking in several card payments, one after the other, and the booking is confirmed once the last one goes through; if they are not finished within 24 hours, we contact you, and what you paid is refunded where nothing has yet been bought for it. Where a group is quoted rather than sold from a rate card, the quote states its own deposit and balance dates before you commit to anything.
6. Changing or cancelling
Cancellation conditions belong to the supplier and vary by product, so they are published with each one rather than as a single rule here: a day out may be cancellable up to five days before or not cancellable at all once booked, and the page for that day says which. A hotel room sold at a live room price is non-refundable and cannot be changed once booked, as its page and checkout say, and flights follow clause 13. Ask us in writing, quoting your reference, and we will tell you what the supplier’s conditions allow before anything is cancelled.
7. What the traveller is responsible for
Passports, visas and e-Visas, entry and health requirements, and travel insurance valid for the country you are entering remain the traveller’s responsibility. Cuba requires medical insurance valid in the country and a border official may ask to see it. We sell visa and insurance products and we will tell you what we believe is required, but the requirement is set by the authority of the country you are travelling to, and it is the one that decides.
8. Accuracy of what you tell us
Names must match the passport they will be checked against, and a party of three is held under three names for that reason. A flight number given for an airport transfer is what the driver tracks. Where a booking is refused at the door because the details given did not match the traveller, the supplier’s cancellation conditions apply.
9. Things outside our control
Airlines, hotels, ground operators and public authorities change schedules, close roads and revise conditions, and weather in the Caribbean does the same. Where a confirmed service changes we tell you through the thread your reference opens, and we arrange the nearest equivalent we can. Where a supplier cancels, what you are owed is what that supplier’s conditions and the applicable law provide.
10. What this website is and is not
The site is for discovering, planning and booking. Flight fares and live hotel room prices are read at the moment you search and checked again before you pay; journeys, days out, transfers and the hotels we contract directly are priced from our own published rates. You can book as a guest, or sign in to a customer account with a one-time code sent to your email address, which keeps your bookings, requests and saved traveller details together. The AI planner suggests routes and shows the prices of what it suggests, taken from the same catalogue the site sells, but it does not book or take payment: a booking is made only when you complete the checkout, and the price confirmed there is the one that applies.
11. Using the site
Please do not attempt to interfere with the site, to reach parts of it that are not public, or to take content from it for another commercial travel product. The Heyo Travel name, the interface and the writing on it are ours. Photography and mapping used on the site remain subject to the rights of whoever licensed them to us.
12. Complaints and governing law
Write to info@heyotravel.com quoting your reference and we will answer in the same thread, which keeps the whole history of a booking in one place. These terms and every booking made through this site are governed by the laws of the State of Florida, United States of America, where MYDN GROUP LLC is established in Miami. Nothing in these terms takes away any right you have under the mandatory consumer protection law of the country you live in.
13. Flights
A flight bought on this site is sold by Heyo Travel as an exact itinerary and a named fare: the flights, dates and times you chose, and what that fare includes. We do not hold airline seats. The fare is checked with the airline again immediately before you pay, and if it has moved you are shown the new total and nothing is charged until you accept it. Your payment confirms your booking; it is not the airline ticket. As soon as your payment is confirmed, your ticket is booked with the airline automatically and we email you the airline booking reference and an e-ticket number for every passenger, usually within half an hour. If the airline needs longer, our ticketing team completes it and keeps you informed. Do not travel until both have reached you. Every name must be given exactly as it is printed in that passenger’s passport, because the airline checks the ticket against the passport, and the airline’s own rules on baggage apply to the ticket. A ticket is non-refundable and cannot be changed through us once it is issued, whatever the airline’s fare would otherwise allow. If the airline itself cancels or significantly changes the flight, we help you with the options the airline offers and pass on to you whatever the airline refunds for it. Flights departing within ninety-six hours are not sold online. If the fare you paid for cannot be issued, nothing else is issued in its place without your agreement: you choose between an alternative we offer and a full refund of what you paid.
14. Heyo Rewards
Heyo Rewards, our free loyalty programme, is run under its own terms, published in full at heyotravel.com/rewards#terms. Heyo Miles are earned on money actually paid on travel booked with us, never on card fees or taxes; a booking made through one of our partner agencies earns at a reduced rate when the agency adds the member’s card number, as the programme terms set out. They become usable the day after the trip ends. A refund or cancellation takes back the Heyo Miles it earned. Heyo Miles used as money off a booking have no cash value and are never paid out as money.
15. Visas and e-Visas
A visa or e-Visa application is paid by card when you apply, and the fee shown includes the official fee charged by the authority: there is nothing more to pay it. We file the application once your payment is confirmed and we hold the photograph and passport page for each applicant, and for Cuba we also complete the D’Viajeros arrival declaration before you travel. The fee is refunded in full if your passport turns out not to need the document, or if we cannot file the application. Once it is filed, the decision belongs to the authority alone, and if it refuses the application the fee is not refunded.