Help Centre
Changes and Cancellations
Changing, cancelling and refunds.
- How do I ask for a change or a cancellation?Open a support request, choose Cancellation or change, pick your booking and tell us what you need. We check the terms of each service in…
- How do I change or cancel a booking?Contact us with your booking reference. We will confirm the supplier’s conditions and any costs before making a change.
- How are refunds handled?Refunds follow the conditions of the booked service. In the rare case a service cannot be provided as booked, we offer the nearest…
- What if my travel plans are disrupted?If an airline, hotel or supplier changes your arrangements, we contact you and help arrange the best available alternative.
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