Help Centre
Payment
Paying by card, currencies, fees and payment problems.
- My card payment failed, or I was charged twiceIf the payment page showed an error, nothing has been taken unless your bank says otherwise. A held amount that was not completed is…
- When do I pay?When you book. Payment is taken by card in the same step as the booking, and your receipt comes with your booking reference. One card…
- Is my payment secure?Yes. Card details are never entered on our website; card payments are handled by a licensed payment provider. We will never ask for card…
- Which payment methods do you accept?Credit and debit cards, Visa and Mastercard, through our secure payment provider.
- Which currency are your prices in?Prices are shown in US dollars (USD). A card payment is charged in euros (EUR) by our payment provider, and the pay button shows the euro…
- Are there any hidden fees?No. The price you are shown is the price you pay. Any third-party charge, such as a consular visa fee, is listed separately before you book.
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